Industries / Field service & maintenance

Orbit for field service

Every call, every visit, and the history of the machine.

Log it, schedule it, and let the engineer see what was done last time before getting out of the van.

Tickets Schedule Planned maintenance Equipment history
Field service & maintenance

Who it is for

Built for how field service & maintenance actually work.

84%
Jobs closed on the first visitBecause the engineer sees the history before the van moves.

Who

Anyone who sends people out to fix things: lifts, air conditioning, generators, IT and facilities.

The problem today

Jobs come in by phone, get written on a pad, and the service history lives with whoever did it last.

The screens only this trade gets

The tools of your trade, not a generic form.

On top of the accounting, sales, stock and people every business gets, this is what Orbit adds for your work.

Tickets and schedule

Log a call as a ticket and put it on the schedule, so nothing is lost on a pad by the phone.

Planned maintenance

Set the maintenance rounds and Orbit raises them on time, so preventive work happens before the breakdown.

The equipment register

Every machine has a record with its history and its warranty, so the engineer sees what was done last time before the visit.

A screen for the phone

The field screen works on a phone, so the visit is recorded where it happens, not typed up later.

Tickets Schedule Planned maintenance Warranties Equipment register Plant & equipment utilisation Field screen for a phone

And the whole company underneath

This is one part of a system that runs the whole business.

The trade screens above sit on the same core every Orbit company gets, so the work and the books are never two systems.

The moneyDouble-entry accounting, invoicing, payments, VAT and the reports an accountant asks for.
The workQuotes, orders, purchasing, multi-warehouse stock and projects, all tied to the ledger.
The peopleEmployees, attendance, leave and payroll, with roles down to the record.
The platformApprovals, your own fields and words, an audit trail, and your brand on every print.

See the whole of Orbit →

Answers

Questions people in your trade ask.

Is there field service scheduling software?
Yes. Orbit logs each call as a ticket, puts it on a schedule, and gives the engineer a screen on their phone to record the visit, so jobs stop living on a pad by the phone.
How do I run a planned preventive maintenance schedule?
Set the maintenance rounds for each machine and Orbit raises the visits on time, tracks the warranty, and keeps the service history on the equipment record, so preventive work is planned rather than remembered.

See Orbit on your own numbers.

Raise a ticket, schedule it, and open the equipment record to show the history and the warranty.